The following terms of service apply, unless otherwise agreed in writing between Auditeq and the client.

Project Assessment

All potential clients must submit a project assessment request. The request helps us determine the scope, resources, and time needed to address the client's needs.

Quotation & Contracts

Each project will be quoted by email with a contract outlining scope of work, deliverables, rates, and schedule including start and end dates. Each contract will be be signed by the client and returned to Auditeq with down payment. Changes in work scope will be quoted approved by the client before any new work is performed.

Payments & Refunds

Once the project assessment is completed and a quotation provided, work will begin upon receipt of 30% down payment. Payment can be accepted by check, Paypal, or credit card. The project will be scheduled when down payment clears. The down payment is non-refundable unless the project is cancelled by Auditeq prior to starting work. Any expenses incurred on the client's behalf will be deducted from the down payment and the balance refunded. Billing will be performed at rates and milestones outlined in the contract. Failure to pay on time will result in the project being suspended or project delivereables witheld until the account is up to date.

Schedules

Projects are completed as per timelines outlined in the contract.Deadlines should be clearly outlined in the project assessment. Expedited or rush timelines will be billed at 50% premium.

Confidentiality

All project deliverables including quotations, reports, proposals, etc. are considered confidential between Auditeq and the client. The contents of deliverables may not be shared with anyone, with the exception of regulatory or law enforcement agencies, without written permission of Auditeq. The client agrees to grant Auditeq personnel the authority to work on its behalf at its client or supplier facilities. The client agrees to allow Auditeq to use a summary of their project, at Auditeq's discretion, for website / marketing purposes. Any direct testimonials will be approved by the client.

Travel

If travel is requested or required for the project:

• Travel requirements will be estimated at quotation and firmly quoted at time of arrangements.
• The client will be billed for any approved airfare, rental car, personal mileage, hotel, and travel time incurred on behalf of the client for the project. Any approved travel expenses incurred then cancelled at the request the client are non-refundable.
• Air travel may be arranged by and paid directly by the client, or arranged by Auditeq and billed immediately to the client upon booking. Arrangements will be booked at the most economical rate available to meet schedule.
• Travel time will be billed at the travel rate beginning at the planned departure time to the destination (departure time by car, or first flight for air) and ending at arrival at the destination.
• Personal mileage will be billed at IRS rates plus travel rate.

Acceptance of Terms

Upon acceptance of a quote and issuing down payment, the client agrees to abide by these terms and conditions.